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This policy is relevant to both online and instore purchases
Halls/oreillys and their individual stores abide by the consumer rights and responsibilities set out under the Australian Consumer Law https://www.accc.gov.au/
If your goods are damaged, you should refuse to accept them at the point of delivery. If you notice the goods are damaged after unpacking them, you should inform us as soon as possible on (07) 4772 1605. As soon as you notice the damage take as many photos of it as possible, this will help us follow it up with the carrier.
Prior to returning any item, we encourage you to first call us to explain the problem so that we can help get a replacement product to your as fast as possible.
The returns procedure is:
- Call us immediately to let us know the problem, and that your goods are on their way back,
- Repackage the goods in their original packaging making sure to protect them as well as they arrived, then
- Send the goods, and a copy of the invoice to:
Hall’s O’reilly’s Online
Attn: RETURNED GOODS
103 Charters Towers Road
Hermit Park QLD 4812 Australia