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About this Policy
Hall’s O’reilly’s Online respects an individual’s privacy, and employs strict measures to protect the privacy of those who we interact with. This policy describes how we handle personal information, to provide you with confidence when making the decision to purchase, trade, or work with us.
During the conduct of our business functions, and activities, we collect, hold, and use personal information under the Australian Information Commissioner Act 2010 (AIC Act), the Privacy Act 1988 (Privacy Act) and the Freedom of Information Act 1982 (FOI Act). Our functions, and activities include:
– Retail, and wholesale trade of firearms, and accessories;
– Running of our company website;
– Conduct of research and development; and
– Communicating with shooting enthusiasts via other websites, or social media.
COLLECTION OF PERSONAL INFORMATION
To enable us to offer you products, and services, and to comply with Government weapons retail legislation, we collect personal information from you. We only collect personal information, via lawful means, which is primarily when you give it to us.
Personal information collected from customers, partners, or suppliers will vary, depending on the circumstances and can include any, or all of the following:
– Date of Birth
– Postal & contact details, including social media
– Bank account details
– Purchasing, or advertising history
– Company Name, and ABN
– Driver’s and Firearms Licence Number, Categories, Expiry & State
– Web pages viewed, time on page, & next page visited, and originating IP Address
COLLECTION OF SENSITIVE INFORMATION
In certain situations we may need to collect personal information from you, this can include licence association memberships and criminal history.
WHEN PERSONAL INFORMATION IS COLLECTED
Hall’s O’reilly’s Online will collect personal information directly from you, when you:
– Register for a user account on hallsfirearms.com.au (our website);
– Visit, and/or, purchase from our website, or retail store;
– Discuss, or comment publicly on industry forums, and print magazines;
– Contact us via phone, fax, or email.
When you register on our website, you provide us with your personal information to aid us to fulfil orders, and satisfy legal requirements. You are provided with an option to register a “user name”, which will provide you a degree of anonymity.
We collect your personal email address to assist us to communicate with you. We use your address only when you provide us with it, along with your permission for us to contact you. We will add you to email list communications only when you request. You are provided an opportunity to opt out in the footer of all list correspondence.
We communicate with shooting enthusiasts via social media, such as facebook, twitter, youtube, and pintrest. We collect only essential information from you to allow us to communicate with you, or to assist with your enquiry.
COLLECTION OF PUBLICLY AVAILABLE PERSONAL INFORMATION
We collect limited personal information from you, when listed in the public domain. Information is collected from places such as industry forums, online classifieds advertisements and industry print magazines. The information enables us to source new products, tailor our current product lines, and prices, and supports our stock purchase forecasting.
POINT OF SALE COLLECTION OF INFORMATION
When you visit our store, and wish to purchase a firearm, or ammunition, we will record your personal information in the manner which the relevant state governments prescribe, as well as relevant sales information within our Point of Sale system. When conducting a non-restricted purchase from us, we will collect only essential information to enable us to conduct the sale. In-store credit card processing is made possible by a secure merchant facility provided by the Commonwealth Bank of Australia (CBA), no credit card information is stored on site. Website merchant facilities are provided by STRIPE both applications direct the visitor to a secure environment to conduct the transaction; no credit card details are stored on the Halls O’reillys servers.
Common situations where we will disclose your information are detailed below.
SHARING OF PERSONAL INFORMATION OVERSEAS
Your personal information will not be shared with any overseas organisation without a properly issued, lawful request, such as a search warrant, or court orders, from an Australian court with appropriate jurisdiction over the server location, and the data sought.
SHARING OF PERSONAL INFORMATION TO LAW ENFORCEMENT AGENCIES
QLD and Victorian firearms legislation states that hard copy registers are maintained at our licenced premises. The personal information contained in the registers is shared on request, with the VicPol or QLD Police Firearms Branch. We will share personal information when we are legally instructed to do so by an Australian court.
SHARING OF YOUR PERSONAL INFORMATION TO YOUR NOMINATED FIREARMS DEALER
When you purchase a firearm from us, and you do you not reside interstate, legislation requires that you nominate a licenced firearms dealer so that we can transfer the firearm to that dealer, for you to collect. When we transfer the firearm we will disclose your name, and preferred contact details as provided by you, so that the dealer can inform you of the firearm arrival.
SECURITY OF YOUR PERSONAL INFORMATION
Access is restricted to authorised staff only. We have computer, and network security on our remote peripherals. We restrict employee access to your personal information, and use electronic audit trails for those who require access.
RIGHTS AND CHOICES
You have the right to request access to all personal information, which we have collected from you. To request the access, please contact the Manager, at any of the contact methods listed below. Your request will be treated with confidentiality.
HOW TO MAKE A COMPLAINT
If you feel we have not handled your privacy information appropriately, you are entitled to make a complaint. Your complaint must be written, and sent to the Manager at the below listed address. The most senior Director, who is not a subject of the complaint, will investigate your complaint. If you are not satisfied with the outcome, your complaint can be directed to your State or Territory consumer protection agency, or QLD Police Firearms Branch.
You can contact us by:
Telephone: +61 (0) 7 4772 1605
Last Updated: 21 November 2017